University Ombuds

Shuttle Diplomacy

Sometimes parties to a conflict are unwilling or unable to meet in person or speak directly to one another.

In these cases, the Ombuds Office can provide shuttle diplomacy. More particularly, the Ombuds Office acts as an intermediary, going back and forth between the parties until they are able to better understand the situation and agree on a mutually satisfying resolution to the conflict either by talking directly to one another or working solely through the Ombuds Office.

The ability to manage conflict increases as we learn about and apply effective tools and strategies for navigating it. To support this learning, the Ombuds Office offers training on a variety of topics related to conflict management and effective communication.
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The Ombuds Office provides facilitation services to assist groups in managing conversations.
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